This is my first journey in Hair replacement and I chose to start with Farrell – no doubt I chose the best (as I understand it now). I was filled with anticipation since the day I placed my order till the day (a little more than a month) of actually putting it on (26 March 2013) – I had a lot of questions and doubts in mind. I had more negative anticipation as the information / feedback surrounding the topic of hair replacement starting from what is available over the internet to word of mouth were not convincing. Still, I decided to go with Farrell due to few strong reasons – the courteous / friendly staff at Bangalore center – they answered all my queries with patience, the awesome videos on YouTube from Richard Farrell himself being hands-on with few of his clients – it was impressive as no other company in this field provided that much insight into their products, services and makeover sessions.
More on the Bangalore center – to start with will be Vinod. Excellent person and with skills to match what he says. I am very impressed with the hair cut he has provided me and tailored it to my needs – a style that has no particular hair partition and something that I can manage with minimum combing and do it up mostly with my fingers. On the first day he was very convincing about what he was going to sell plus he was very open about the features of the system.
Subhas – the handyman, knowledgeable in what he does and a great person too. I have learnt a lot from him on how to take care of the system, do and don’ts. He’s indispensible.
Meera – friendly, good front office interaction.
The system feels great to wear – actually, I don’t feel I am wearing anything until I remind myself of it or when I look at my full head of hair in front of the mirror. Perfect is all that I can say J
I have decided to continue with Farrell as the product is great, the interaction with Bangalore center is awesome and there’s a lot of comfort working with them. They are professionals and yet friendly. This is what I wanted.
I will continue to order for Farrell products and with time want to have quite a few systems for myself sporting different styles – Farrell systems are something to boast of!
I already have placed an order for one more system and look forward for it to be a great and a better product than the current one – I should be receiving it in another 2 months from now – it was placed on normal order.
Last but not the least, I have watched all available videos casting Richard and I am very impressed by his skill, dedication on the subject of hair systems, styling, marketing techniques and the product.
I would like to personally thank him if I get a chance or if you can help create that chance for me. You could also provide me with his email address – I would love to write to him about my first experience.
Vinod and Subhas – this was a dream come true and I just can’t thank you guys enough. I look forward to a great association with both of you.
Thanks to Farrell systems – I look good and I feel great inside – I really mean it when I say that I do feel so.
From: Michelle Martin [mailto:michel@
Sent: Saturday, January 19, 2013 12:35 PM
Subject: Thanks, Richard!
I wanted to take a moment and tell you how pleased I am with my new hair system! It looks great and feels wonderful, and I’ve gotten quite a few nice compliments on my hair. Oh, and my boyfriend absolutely loves it! I’d say that getting a Farrell Hair System has been one of the smarter decisions I’ve made in quite a while!
Richard, I’ve given quite a bit of thought to your generous offer of an additional hair system in exchange for my endorsement and participation as your transgender hair system model, and if the offer is still open I’d like very much to do this.
I have no idea of where we go from here or how to get that ball rolling, so I’ll simply await your response and we can coordinate the details as necessary.
Again, thanks for the great hair system and also for the wonderful work you’re doing. I’ve pitched the Farrell Hair System as a solution to some other transgender folks I know and (you’ll be amazed at this) one person responded almost in tears to know that such a great system was available!
Looking forward to hearing from you,
P.S. Please send my regards to Lauren. She’s such a delight to work with, and meeting her was by itself worth the trip to Hollywood!
Sent: Tuesday, January 08, 2013 8:46 PM
Subject: LOS ANGELES cut in on Jan 5th,2013
Thanks and Regards,
Date: November 27, 2012, 16:51:05 PST
Subject: RE: Jim B – Denver Cut in
I hope all is well. I had my cut-in yesterday with Richard in Denver. The systems look SPECTACULAR and I don’t feel like I am wearing anything, I am blown away by the natural look and feel of the systems and believe that I have made a VERY wise decision to purchase them.
Sent: Friday, October 26, 2012 7:53 PM
To: “Farrell Hair”
Subject: A Positive Note!
From: “Bill J” <bill@.us>
Dear Richard & Laura–
Just this afternoon I had the chance to spend some time and try out my new unit for the very first time. And in very simple terms:
I REALLY love it! Thank you!
Seriously, you did an AMAZING job with it, Richard. And the handicap of you having to cut it in without me present obviously did not hinder your talent and abilities in the slightest.
It’s such a good feeling to have something “back on top” that makes me confident about the way I look and can present myself to the world.
And so, once again, Richard, many, MANY thanks for a job truly well-done.
Wishing you continued success…
Sent: Friday, June 22, 2012 5:32 PM
Hello. It’s been about six months since I’ve been wearing my system and I wanted to give you some feedback. I wanted to tell you how happy I am with my system. I am thrilled. I really am. It’s everything you said it was going to be and more. I’m a very private guy, and even did it now as you know having a lot of hair still left so it would be a seamless transition, and it was. I love the system. It works 100 percent perfectly for me. It took a bit to get it right as I like it thinner than it arrived but it is now perfect. I have had only one person say something about it and he was a bald guy I know and he was kind of a jerk to be honest and that was in week one when it was a tad thick but no one else has said anything other ‘hey you look great’ or younger or whatever.
My point is that there are very few things in life that live up to a sales pitch and you did and I wanted to commend you. It is just like you purported it to be on the web and in person when I saw you.
I also want to say that your staff and your place is wonderful. The woman at the front desk are so nice, and warm, The rest of your staff have been spot on, and amenable to my nuttiness and schedule changes and whatever, and I love how private and relaxing the visits are.
So, that’s it. I just wanted you to know how thrilled I am in a confidential note. It is just want I wanted and I look forward to a long association with you guys owning my head.
Now if I could just get you to come up to Coney Dog for a hot dog with your beautiful wife sometime.
All the best, Richard,
From: “jason alexander” <>
Sent: Saturday, May 19, 2012 4:52 PM
Subject: Re: Farrell
I am completely, totally in love with the systems and all the products. I have had the most wonderful feedback. People are blown away to learn that this is not growing out of my head. And I happily give them all the info to follow up. Hopefully, some of them have.
For the most part, I haven’t had need to come into the office as I have a woman who cuts my hair. I do and will continue to come in for the normal maintenance on the pieces but they are really holding up very well so it is probably only a few times a year that they will need any real attention.
Richard has done an amazing job and I am just thrilled.If you guys need me for anything, let me know.
From: “sir michael email@example.com”
Sent: Thu, 12 Apr 2012 20:35:54 -0400
Subject: Re: Farrell Training
Hope all is good! Thank you once again for all your efforts, work, and creative energy that went into making my first Farrel hair system a reality. Your cut-in work with me on April 5 was completely satisfactory. As I said when I left, you are truly an artist.
I wore the system everyday for the rest of my brief visit to L.A., and felt like a new man wherever I went. Now that I’m back home, I can’t wait to see the reaction I get from friends (old & new). I’m sure it will enhance my confidence and self image immensely.
Thanks also for the video. It wiil be very helpful as I experiment with the tapes & adhesive, and the removal procedure and shampooing procedure.
I look forward to working with you & Richard in the future – when the need for supplies arises – and/or the need for refurbishment or maintenance arises.
Thanks again for all that you & Richard do. Have a great weekend and great Spring 2012!
Sent: Tuesday, March 27, 2012 7:39 AM
Subject: Re: Fwd: Hair appointment and deposit…. Training and appointment
How are you ?
I am really loving my hair. It’s been thoroughly tested in Spain as it’s been really windy…it’s been great…cant remember the last time I didn’t have to worry about my hair flying off !! LOL
From: Fiona <—————@yahoo.ie>
Date: March 14, 2012 1:53:42 PM PDT
To: Laura Farrell
Subject: Re: GLUE!!!!!!
I just want to say a huge thank you for my new hair.
I’m so pleased I would go as far as saying it has changed my life. It’s so nice to be looked at for looking attractive for a change. I’ve even had a few wolf whistles!
From: “lily munster” <———@yahoo.com>
Sent: Monday, February 27, 2012 7:34 AM
Subject: Thank you!
I just wanted to let you know that I was finally able to wash and have cut the system you took care of for me. I wanted to express my gratitude again. The density was perfect the color beautiful. I truly appreciate your support and respect when it comes down to listening to detail of my systems. Thank you again. I will be sending my other system in shortly and we will touch base regarding that one.
Have a great day!
From: “Amal Abou Hassan” <—–@mac.com>
Sent: Friday, December 16, 2011 5:49 AM
To: “firstname.lastname@example.org ”
Subject: Re: re:
Thank you for your kind reply,much appreciated. How is everything, I am sure you are very busy, another week and you will have the rest you need.
London is getting cold & people are all over the place rushing around for their shopping. I love it when Christmas come , the streets get empty & the prople are all gone home, to celebrate Christmas with their families. So the 5 Star Hotels offer most of their rooms half price because they get empty & need clients.
I don’t know if we will have snow this year but last year it was difficult to reach our home from the heavy snow so we decided to stay in a hotel. Honestly Laura, we had the best Chritmas ever
I appreciate you taking care of my hair pieces, thank you Laura, you are an honest, trustworthy & great person. I am so happy to get to know you because these days people like you are rare.
I want to wish you a great & m agic happy Holidays to you & Richard and a healthy & prosperous New Year & may your dreams come true Laura.
From: “Anand *****” <*******@gmail.com
Sent: Tuesday, November 15, 2011 10:24 PM
Subject: Farrel Hair System feedback
This mail is in regards to the feedback on my system which I got.
I have been wearing this system for about 4 weeks now and I should say – I AM VERY VERY HAPPY..!!!
My personality has been sky high ever since I wore this system. I have never seen any system which is so natural that makes it really standapart.
Infact a famous Art director’s makeup man was dressing me up for a photo shoot and he was absolutely stunned when I told him I was wearing a system…
Friends, Colleagues, Relatives all are very happy to see me wearing this system and everyone has given me just positive feedback’s.
I must thank Richard, you and Vinod for making me feel very nice, confident and just change my outlook.
Special kudos to Vinod who is based out of Bangalore center, he is really very talented and is a real asset to your company.
Thank you again for the same and I am looking forward to more better coming days..
Hi Andrea and Maritza,
I cannot begin to tell you how many people have come to me since then with various positive comments like, “Something is different and you look 20 years younger”, “Wow – you look great”, “What did you do – how did you get a transplant so quickly?”, “Where did you have this done?”, etc….
Quite honestly, my self esteem has gone through the roof and I feel better than I have in a long time about my appearance. The only regret I have is not having consulted with Farrell Hair sooner.
The personal maintenance on my system has become easier each time; I have a few questions or suggestions that I would like to mention when I see you this Saturday, November 5th at 3:00 p.m. Until then, have a good rest of the week and again, THANK YOU!!!!!!!!!!!!
It was truly amazing experience , to use the system of Farrell.Farrell system is unique.I have seen numerous system and experienced the hair bonding system. But Farrell system is unique,as it is easy to use ,very light weight and we feel as if we are having our original hair. I thank you Sir, as u have given me a great advise of taking up the Farrell system.My Parents , friends and colleagues were extremely surprised and glad to see such a system.I also want to thank Vinod, he is a incredible Hair Dresser .He has mastered his craft and passionate about it.He has given me new and stylish look.The hospitality of Farrell Studio Bangalore is also wonderful. Farrell system has given me confidence to interact with people and I am sure it would take me to new heights.
So Friday went extremely well. Cannot believe the results. Absolutely amazing!!!!
Thank you so much
Hey guys –
I received that system with the new front yesterday — it’s perfect!Thanks for making that work for me and getting it to DC for me.
Thanks for everything.
Hi Laura I am a client at Farrell’s in Dubai. Fritz and I grew to be good friends over the past year. I just want to say hello and let you know that I am so grateful for the Farrell System; it gave me a lot of much needed confidence I had lost along with my hair. Please send my regards to Richard and much gratitude. Fritz and I wanna take Farrell to my home country in Lebanon and many more countries in the Middle East and the Gulf Region. I think it will be so easy to convince people that it is just a life saving miracle because we both wear it and we both love it! I hope to meet you both soon in Dubai or maybe Lebanon.
I am Aswin Raj from Bahrain now I am a part of your FARRELL Family. I like to inform you that your product is awesome. Its not a simple word, its my my depth of my heart. From last 3-4years I used GULF GATE Hair system, but through internet and from my cousin brother I came to know about Richard Farrell Hair system, I can say that, I got the perfect hair system ever made by a man after Almighty GOD. Its not only a simple hair system but also it gives us self confidence back. Now I feel easy to expose to the public. All wigs can cover the baldness, But ONLY FARRELL can give the 100% perfection and natural feel. Specially I appreciate Mr. Vinod’s (Ozzone Farrell Saloon Technician) dedication and his skill in this field. He helps me a lot and I really thankful to him and to Mr.Krish (Ozzone Farrell) for the full support, help and assistance. So many people ask me that “”From where U did this HAIR TRANSPLANTATION?”" Only this single question can prove the FARRELL’S perfection. I really thankful to Mr.Richard FARRELL to discover such a WONDERFUL Hair system in this world. I hope I can refer more clients to our family only because of my single PERFECT Hair System.
Thanking you Sincerely
Hi Laura, I just wanted to drop you a note to let you know how fantastic Andrea had been with me during my recent visit to your location. She is always so positive and listens to my needs, and takes great care of me. Anytime I need something regarding my system, she has always been there to ensure things are done correctly, and I feel very comfortable with putting my trust in her. I know that I could not do it without her, and since I have come back to Farrell, my transition has run so smoothly. I know that my future with Farrell will remain for a long t ime to come thanks to the fantastic service and confidence that Andrea provides me.
The system is great. A wonderful experience I am having.
I´ve been using my hairsystem that you sent me for a week now and it´s great. You did a great job when cutting the lace for me. Thank you!
Good work from all of you!
Dear Laura and Richard,
I would like to take the time to express the gratitude towards your company and your personal for the service and support you have given me since i have become a costumer almost 10 years ago.
When I met Richard in Miami in 2002 he took personal interest in helping me with my hair loss problem and what I was trying to achieve, and over all these years you and your staff continued to work helping me.
I just wanted to let you know how much I appreciate your service and product that has given me so much confidence back.
All the best and a successfull year 2011,
I received my unit from service last week and have been wearing it since… it looks fantastic…
Thanks for the great work. My wife and I really appreciate it.
I’m absolutely loving my new system. It fits perfect, and looks really natural.
Just a few words to tell you that my new systems are fantastics !!!!BRAVO !! I’ll be glad to get the same quality next time… ( be able to send you a new order next week !!)
Special thanks to Susie too.
I am grateful for the hair system you have provided for me through farrell beacause of which i was the best man to my elder cousin’s marriage . i have no complaints and am very satisfied & look forward to maintain the system prorerly for the scheduled time for it to serve my needs.sir can you please forward this mail of mine to sir richard farrell as my appreciation to him for his great service to humanity and blessings be upon him.
Andrea and Cat;
Thanks for getting me into your salon so quickly for my cut-in! It looks great and I felt really funny initially, but now I’m getting more comfortable and becoming more proud of the choice I made!
I’m still having some difficulty removing and placing back on. Besides the shampoo and conditioner, how should I clean the system. The front part “lace” begins to get dirty, so which cleaning agent do I use and tell me once more how to clean it.
I also do not think I’m using enough blue glue because it gets a little loose after a day. One more question, is the clear glue the best for the front lace area instead of the blue glue?
Thanks so much and I’m very happy and excited, just need in a learning phase!!!! Tell Mr. Farrell how much I do appreciate him as well.
I can’t begin to thank you enough for servicing my systems so expertly on my recent visit to Farrell L.A. Susie and your remarkable technicians worked magic, fine-tuning and restoring them to good-as- new condition in very little time.
It seems almost impossible to believe that I’ve been wearing Farrell systems for nearly ten years now. During that time I’ve been nothing less than delighted with their look and ease of wearability. Combine that with the patience, caring and sensitivity common to all your
staff and you have the perfect formula for one happy client.
I’m glad I came to the best the first time around!
To: Farrell Hair Replacement
Subject: Thank you!
I apologize for taking so long to finally get around to this, but I wanted to thank all of you for everything that you’ve done for me over the past 6 weeks. Being new to the whole ‘hair replacement’ arena, I can’t say enough about the patience and kindness you’ve shown me during this process. It’s really hard to explain how life changing it has been to finally have confidence about my appearance again. Now that I’m finally through having to ‘reintroduce myself’ to my family and close friends, I can’t imagine going back to the way that I used to look. I’ll bet I hear “you look cute” or “you look hot” from my wife at least 2 or 3 times a week these days. (Not that I did this for compliments, but the ‘Christian Slater’ comments have done wonders for my ego…J) It’s evident that the countless hours of researching hair replacement on the internet really paid off… I’m glad I came to the best the first time around!
Please let me know if there’s ever anything I can do for any of you. I truly consider you all my friends and can’t imagine having gone through this transition with anyone else.
See you next week!
After a year of reading good things about you and Richard, I am so happy and relieved to know that every word is true
Subject: To Laura Farrell
Hi Laura! Until I can send something more substantial, please know how grateful Thomas and I are for the incredible service extended to us when we were in Los Angeles. Your service is second to none and I have been to many of these companies.
We really and truly feel that you and Richard went above and beyond any call to be of service to us. After a year of reading good things about you and Richard, I am so happy and relieved to know that every word is true. Feel free to use this as our official testimonial. We owe you big time.
I could not possibly thank you two enough for getting my hair ready in time for my big day. I don’t know what I would have done. Imagine what JA Alternatives did to my hair!
Subject: Please forward this email and photos to Richard and Laura Farrell
Hi Richard and Laura, Katrina here. We just returned from our honeymoon and I wanted to send you these photos from the ceremony and some of the photos from the honeymoon.
I could not possibly thank you two enough for getting my hair ready in time for my big day. I don’t know what I would have done. Imagine what JA Alternatives did to my hair! You had said that a worker in Los Angeles spent two weeks tying knots so that we could get my hair in time and I would like to send that person a special gift. How can I do that?
These photos really tell my story of our trip to Cancun. My hair withstood the elements for seven days and that Farrell glue held better than any glue has ever held. You cannot imagine what a relief this is going to be for me to know that I do not have to worry about my hair falling off. Farrell has done so much for me, I feel like the quality of my life has already changed.
Please tell me how to send your worker a gift we brought back from Cancun. I think you said it was a her? When you and Laura are back in the Big Apple, let me know or I can look at your website. I would like to thank you two personally.
When Richard said to me that clients like me inspire you two to just do better and better, I almost cried
Subject: You people are the BEST!
Laura, thank you for the time you took with me yesterday in Los Angeles to resolve the issues with my full cap system. I have been through so many companies and I have never had anyone listen to me like you did and take measures to resolve my concerns. You and Richard have been so very kind to me and you have kept your promise to work on these hair systems until they were perfect. I believe the fine tuning on this pair of systems are done and I am satisfied to say the least.
I was really concerned that you and your people there were seeing me as a problematic and complaining client who is never satisfied. When Richard said to me that clients like me inspire you two to just do better and better, I almost cried. My husband Scott said as were driving away that you people are “class acts”. I agree!
Thank you for a very satisfied client!
My hair dresser could not believe that I was wearing hair and she has worked in the film industry
Subject: from Leslie R.
Hi Richard! We started rehearsals yesterday and I want to share with you what all went down because I obviously had to tell them about my hair:
1.) My hair dresser could not believe that I was wearing hair and she has worked in the film industry here in new york for many years. She said it was the best she has ever seen!
2.) The stage makeup team could not believe in how non detectable my hair is.
3.) Three hours of dancing and the new adhesive helped. Tackying it with my finger seemed to make it hold, even though I was sweating a lot. Woops, women don’t sweat, they perspire.
4.) When we watched the video to see our synchs, I watched myself and my hair and my hair does act like it did before. I am so happy! I think you should think about telling the stage world of what you do because they have not seen this type of level of work.
I know that having my beautiful hair helped me to land this job because when I look pretty, I feel pretty and act pretty. My dancing never has held me back like my feelings have in the past. I have Laura and you to thank.
I do hope you come to the show in three weeks if you are here in New York. If you are going to be in town, let me know
Some of my family who saw me asked if there was a cure for Alopecia now and I said yes… Well this is LIKE a cure
From: Tyrese W.
Subject: My new hair systems
Richard & Laura, my new hair is awesome! I cant believe how much more invisible it is than my other two systems which were the best I had ever worn. This new glue is awesome too! Thank you for making the time to cut in my hair system on such short notice and for making sure the hair was ready for my Dad’s wedding. Some of my family who saw me asked if there was a cure for Alopecia now and I said yes… Well this is LIKE a cure. LOL! So I wasn’t lying to them. This new hair is the next best thing to a total cure. I want to order two more identical systems and make my old pair just an emergency pair. Can we make sure any new ones are identical to these ones? Tell Juan I’m grateful for his help. Thank you, thank you, and thank you.